Frequently Asked Questions

Hi! You've launched the Help symbol while in one of our DinnerParty.Online virtual spaces. 
​Do you need some help to get going?
​Check out the FAQ's below!

USER INFORMATION

How do I move around this room?

Use the arrow keys on your keyboard (or the W,A,S,D keys) to move up, down, left & right in the virtual space. Your mouse will not move your character, but it can be used to access the various tool bars and chat functions.

Get to know the tools & hotkeys:

Ghost Mode: Stuck in the middle of a clump of avatars? Go into 'Ghost Mode' and run right through them. Press and hold the 'G' key while moving your avatar to pass through other users.  (Also fun for playing hide & seek)
Follow Mode: Tired of trying to catch up with someone & keep chatting?  Put your avatar in 'Follow Mode' and let your friend do the walking for you. Click on their name under the participant list on the left hand side and select Follow. When you want to stop following, simply take control of your avatar by using your arrow key gain.

Locate: Did you lose someone? If they're still in the environment, then their name is listed on the left hand side under participants. Click on their name and a coloured line will connect you to them. Follow the line to find them. When you want to stop locating, click the red button at the bottom of the pane with the participants' names.

Video & Audio: Like most video call software, you have control of your camera and microphone. The controls are found in the lower left corner of the video feed showing your face. Toggle them on and off as needed.  If the icons are red, then the mute is on or your camera is turned off.

Reset your position: Return to you the spot where you first entered the space. Use the Reset Position function from the menu that pops up when you click your name in the centre bottom toolbar

Change your name:  Click on your name in the centre bottom toolbar and choose edit to change your name.

TECHNICAL QUESTIONS

There's a video or audio glitch... or... everyone seems to have gone away!

Like any website, sometimes there are connection issues. You can try a few options if things don't seem to be working properly:
1. Have your avatar (your little character) walk away from people until their video feeds fade out. Then walk back to them again.
2. If that doesn't work, then try 'respawning' your character using the little cog symbol in the toolbar at the bottom centre of your screen
3. If neither of the above work, try reloading your webpage.  It happens to all websites from time to time!

There's a lot of audio interference or feedback.

Just like with any video calling platform, this can happen if someone's speaker volume is turned up so high that it affects their microphone.  Or, it can happen if two people are using separate devices in the same physical building and their microphones are picking up each other's speakers. This can be addressed by a few options:
1. Encourage people to wear headset microphones if they have them
2. Use the mute function when you are away from your device, or are having off-screen conversations

I've had enough and I want to leave.

No problem! This is simply a website - so close the browser tab and you are gone. No need to walk your character to the door... unless you like the ceremony of that process :)

What about the webcam after I have left the room?

The platform only uses the microphone and webcam when the window is open in your browser, meaning that you are 'in the room'. Once you close the browser tab, the webcam and microphone are disconnected.

This is fun. Can I host my own party?

Absolutely! Visit DinnerParty.Online to secure your very own private space.  Need a customization? We can do that too - drop us a line to discuss.